Refund Policy

1. Overview

We want facilities to be able to order with confidence. This policy explains when returns are accepted and how refunds work. Because we distribute medical supplies, some categories can't be returned once opened, for safety and regulatory reasons — that's called out clearly below and on your order confirmation, never buried in fine print.

2. Eligible returns

Unopened, unused products in their original manufacturer packaging may be returned within 30 days of delivery with a valid Return Merchandise Authorization (RMA) number. Because many products are fulfilled by the manufacturer or an upstream distributor, non-defective returns are also subject to that supplier's return eligibility and conditions, which we'll confirm before issuing an RMA. Contact your account manager or customerservice@cccstrategicsolution.com before sending anything back.

3. Non-returnable items

For safety, sterility, and regulatory reasons, the following generally cannot be returned once shipped:

• Opened or unsealed sterile products, PPE, or wound-care items.
• Special-order, custom, or non-stock items ordered specifically for your facility.
• Items the manufacturer or upstream supplier designates as non-returnable.
• Temperature-sensitive or storage-controlled products once delivered.
• Products past their expiration date at the time a return is requested.
• Items missing original packaging, lot labeling, or documentation.

If you're unsure whether an item qualifies, ask before ordering or before opening it — we'd rather confirm upfront than decline a return later.

4. Damaged, defective, or incorrect orders

If an order arrives damaged, defective, or different from what you ordered, contact us within 5 business days of delivery. We will replace the item, issue a full refund, or provide a courtesy return label — your choice — at no cost to you. This applies regardless of whether the item would otherwise be non-returnable under this policy.

5. How to start a return

1. Email customerservice@cccstrategicsolution.com or call your account manager with your order number and reason for return.
2. We'll confirm eligibility and issue an RMA number along with return instructions.
3. Pack items securely with the RMA number visible on the outside of the package.
4. We inspect returned items on arrival and process your refund or replacement.

6. Shipping costs & fees

We don't charge hidden fees. CCC does not add its own restocking fee to standard returns. However, if the manufacturer or upstream supplier charges a restocking fee or return-processing fee for a non-defective return, that fee may be passed through to you. Any restocking fee and any return shipping you're responsible for will be stated clearly on your RMA confirmation before you ship anything back — so you know the exact amount up front, not after the fact. Returns due to our error (wrong item shipped, damaged in transit, defective product) are never subject to a restocking fee or return-shipping charge.

7. Refund timing & method

Once a returned item has been received and inspected (and, for supplier-fulfilled products, accepted by the supplier), we process refunds within 5–10 business days to the original payment method or as a credit toward your account, whichever your organization prefers. You'll receive email confirmation once your refund is issued.

8. Contact us

Questions about a return or this policy? Email customerservice@cccstrategicsolution.com or use the contact form.